Inbound Collections Representative (Tolling)

Role Overview

MCI is hiring an Inbound Collections Representative to support customer service, technical support, and customer sales interactions. The role requires interacting with hundreds of customers each week to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.

What You Will Do

Key responsibilities include handling inbound and outbound calls, understanding customer needs, researching and resolving issues, following client-specific processes, and maintaining a courteous tone throughout interactions.

Why It Might Be a Fit

Ideal candidates are highly motivated, energetic, and dedicated, with strong written, verbal, and organizational skills, and the ability to multitask, stay focused, and manage time independently.

Requirements

• Must be at least 18 years old
• High school diploma or equivalent
• Proficient in data entry and computer use
• Fluent in English (spoken and written)
• Wired high-speed internet connection (minimum 20Mbps download speed)
• Typing speed of at least 20 words per minute
• Basic knowledge of Microsoft Office (Excel, Word, PowerPoint, Outlook)
• Comfortable using Windows PC applications and learning new systems
• Reliable and punctual with excellent attendance
• Strong problem-solving and troubleshooting abilities
• Skilled in conflict resolution and negotiation
• Customer-focused, empathetic, and patient

Benefits

• Paid Time Off
• Incentives & Rewards
• Health Benefits
• Retirement Savings
• Disability Insurance
• Life Insurance
• Supplemental Insurance
• Paid Training
• Fun, Engaging Work Environment
• Casual Dress Code