Omgaan met verbale agressie van gasten
Van der Valk OpleidingenVan der Valk, Utrecht, Nederland
Posted September 19, 2025
Full Time
About the Company
Van der Valk Opleidingen is a leading provider of hospitality services in the Netherlands. The company places a strong emphasis on employee training and development, offering over 25 internal training programs to ensure skilled and welcoming staff for both current and future needs.
Job Description
This training is designed for reception staff and managers in the F&B industry to learn how to recognize and effectively counter verbal aggression from guests.
Requirements
- Verbal aggression of guests recognition and effective counter measures
- ABCD behavior
- Self-control in aggressive situations
- Safe working practices
- Reacting on frustration-aggression
