Our Vasion office in Frankfurt, Germany is looking for a tier 1 Application Support Specialist that exemplifies our core values and wants to be part of our growing team. We are committed to making digital transformation attainable to everyone by building an affordable, integrated SaaS solution that simplifies business processes.
Requirements
- Customer Experience Excellence — Deliver outstanding, empathetic support experiences that build trust and customer satisfaction at every interaction.
- Technical Product Support — Troubleshoot and resolve customer-reported issues across supported products in a timely and professional manner.
- Issue Replication & Documentation — Reproduce customer problems in a controlled environment, clearly documenting findings to support resolution and cross-team visibility.
- Case & Knowledge Documentation — Maintain accurate case notes and contribute to internal documentation to support team efficiency and continuous learning.
- Solution Engineer Support — Serve as a reliable point of escalation and collaboration for solution engineers on product-related inquiries.
- Knowledge Management (KCS) — Actively participate in the Knowledge-Centered Service (KCS) program by creating, updating, and maintaining knowledge base articles that benefit both customers and colleagues.
Benefits
- Flexible work environment
- Discretionary Vacation bonus
- Competitive compensation package
- Training and Career Advancement opportunities
- Pension contribution
- Mental Health Wellness Support
- Financial wellness education
- Onsite perks including snacks and refreshments
