Manager, Client Success

Role Overview

The Manager, Client Success is a liaison between Ventra Health and clients in terms of communication and information exchange; manage all aspects of the clients’ account to maximize collections, provide contracted management services, where applicable, and minimize problems. Works directly with a variety of stakeholders, including patients, doctors, owners, practice managers, administrators, and more to resolve escalated issues.

What You Will Do

Conducts face-to-face meetings with clients to review performance and ensure satisfaction, serves as the clients’ primary point of contact, facilitates external and internal meetings, reviews data to monitor and escalate all steps in the operational workflow process, prepares and/or reviews reports, analyzes and monitors Client Success Metrics, and makes recommendations for process improvement.

Why It Might Be a Fit

This role requires strong leadership/management skills, customer service and customer facing skills, judgment skills and problem-solving skills, and strong oral, written, and interpersonal communication skills.

Requirements

• High School Diploma or GED
• Bachelor’s Degree in business, healthcare management, or related field preferred
• At least three to five years (3-5) in healthcare, revenue cycle management, or related field
• Basic familiarity with medical billing and terminology
• Ability to read, understand, and apply state/federal laws, regulations, and policies
• Ability to communicate with diverse personalities in a tactful, mature, and professional manner
• Ability to remain flexible and work within a collaborative and fast paced environment
• Ability to deliver high quality service excellence with high attention to detail
• Proven strong leadership/management skills to manage, motivate, and set expectations with team members
• Strong presentation development and delivery skills
• Strong knowledge in RCM, accounting, and/or finance
• Strong customer service and customer facing skills
• Strong judgment skills and problem-solving skills
• Strong oral, written, and interpersonal communication skills
• Strong time management, organizational, and decision-making skills
• Strong knowledge of Outlook and RCM software or equivalent workflow management software

Benefits

• Base Compensation
• Discretionary incentive bonus
• Performance-based incentive plan
• Referral Bonus