RCM Customer Service Agent

Role Overview

As a Customer Service Representative, you will respond to incoming calls, follow up through emails, and provide excellent customer service to ensure our providers utilize our platform effectively.

What You Will Do

Answer patient calls, troubleshoot and resolve complex billing related issues, document and manage customer interactions, and identify trends to improve systems and processes.

Why It Might Be a Fit

Strong customer service skills, creative problem-solving, and ability to work effectively under stressful conditions are required. The role offers opportunities for growth, autonomy, and impact.

Requirements

• Strong customer service skills
• Ability to work in a fast-paced environment
• Creative problem-solving skills
• Ability to learn new software

Benefits

• Quarterly Company-Wide Recharge Days
• Peer-based incentive 'Cheer' awards
• Tuition Reimbursement Program