Customer Success Manager
VerintUnited States
Posted March 30, 2026
Full Time
About the Company
Verint specializes in delivering AI-driven solutions to enhance customer engagement and optimize operations across various industries. Their core services include customer analytics, workforce optimization, and intelligent automation, enabling businesses to reduce costs and improve customer experience quickly. With a focus on data-driven insights and cutting-edge technology, Verint empowers organizations to achieve significant outcomes in weeks rather than months or years.
Job Description
The Customer Success Manager is a strategic role that serves as our number one customer and company advocate, striving to become a trusted advisor to the customer and deliver impactful results for our customers.
Requirements
- Bachelor's degree or equivalent experience
- Minimum of 5-7 years of experience in a customer-facing role focused on Customer Success
- A strong sense of urgency to perform actions quickly
- Proven ability to drive continuous value of our product(s)
- Proficiency in quickly learning and understanding software
- A 'do what it takes' mentality
- Detail oriented and a strategic thinker
- Strong team player but a self-starter that can operate independently
- Proficiency in managing diverse tasks concurrently
- Ability to effectively and successfully handle customer service issues and conflict situations
- Successful completion of a background screening process
Benefits
- Competitive salary
- Benefits package
- 401(k) matching
- Retirement plan
- Generous paid time off
- Health insurance
- Dental insurance
- Vision insurance