Manager, Customer Success

The Manager of Customer Success leads a team of Customer Success Managers responsible for driving adoption, value realization, retention, and expansion across a defined portfolio of Verint customers.

Requirements

• 4+ years of people management experience leading customer-facing teams
• 6+ years of overall experience in Customer Success, Account Management, or a related function
• Working knowledge of CS platforms and tooling (e.g., Totango, Gainsight) and CRM systems (e.g., Salesforce)
• Proficiency in using data, dashboards, and health scoring frameworks to manage customer portfolios and drive team actions

Benefits

• Full-time employment
• Opportunity for career growth and development
• Collaborative and dynamic work environment