We are looking for a warm, patient, and experienced Customer Service Officer (Technical Support) who understands the needs of senior users and can communicate with them comfortably including in Mandarin and local Singapore dialects. This is a part-time, on-site role ideal for retired healthcare professionals or individuals with experience in eldercare, healthcare administration, or patient-facing roles who are comfortable with digital tools and enjoy helping people.
Requirements
- Certificate, Diploma or Degree in Nursing, Healthcare, Information Technology, Business, Communications, or a related field or equivalent professional experience
- Retired healthcare professionals (e.g. nurses, allied health workers) or individuals with hands-on eldercare or patient-facing experience are strongly encouraged to apply
- Proficient in English; ability to communicate in Mandarin, Malay, Tamil and/or local Singapore dialects (Hokkien, Cantonese, Teochew, or others) is an advantage
- Patient, empathetic, and experienced in working with elderly or less tech-savvy individuals
- Strong verbal and written communication skills in English
- Logical and structured approach to problem-solving
- Comfortable working with digital systems, dashboards, and admin tools
- Customer-focused with a positive and proactive mindset
- Prior experience as a nurse, medical social worker, healthcare navigator, or allied health professional
- Familiarity with health or eldercare platforms, patient management systems, or telehealth tools
- Exposure to ticketing systems such as Zendesk, Freshdesk, Jira, or similar tools
- Experience handling sensitive user interactions with professionalism and discretion
- Ability to conduct follow-up calls or check-ins with elderly users in their preferred language
- Basic understanding of web or mobile applications
