Guest Service Agent

A Guest Service Agent is responsible for creating a positive guest experience by interacting with them from arrival to departure, handling tasks like registration, check-out, and cashiering, while ensuring their stay is flawless and exceeding their expectations.

Requirements

• Understand the mission, vision, and goals of the hotel.
• Must be able to prioritize and work efficiently with limited supervision.
• Requires effective communication skills, both verbal and written with the ability to upsell guests into rooms that fit their needs.
• Must possess basic computer skills.
• Strong attention to detail and the ability to handle multiple tasks simultaneously.
• General knowledge of the city where hotel is located and its attractions.
• Extensive knowledge of the hotel, its services and facilities.
• Ability to handle cash and balance cash drawer required.
• Strong team player, able to partner with management and other employees in a professional manner.

Benefits

• health insurance
• paid time off
• retirement plan
• dental insurance
• vision insurance
• life insurance
• employee discount
• employee assistance program
• food provided