Guest Service Agent

A Guest Service Agent is a crucial position within the Front Office of a hotel, responsible for creating a positive guest experience by interacting with them from the moment they arrive until they depart, handling tasks like registration, check-out, and cashiering, while ensuring their stay is flawless and exceeding their expectations.

Requirements

• Understand the mission, vision, and goals of the hotel.
• Must be able to prioritize and work efficiently with limited supervision.
• Requires effective communication skills, both verbal and written with the ability to upsell guests into rooms that fit their needs.
• Must possess basic computer skills.
• Strong attention to detail and the ability to handle multiple tasks simultaneously.
• General knowledge of the city where hotel is located and its attractions.
• Extensive knowledge of the hotel, its services and facilities.
• Ability to handle cash and balance cash drawer required.
• Strong team player, able to partner with management and other employees in a professional manner.

Benefits

• Health Insurance
• Paid Time Off
• Retirement Plan
• Dental Insurance
• Vision Insurance
• Life Insurance
• Employee Discount
• Employee Assistance Program
• Food Provided