Customer Experience Coordinator (Relief) - Pleasant Hill, CA

As a Customer Experience Coordinator, your job is to define the customer's experience through service, focus, and participation. Outgoing and personable, with each customer, you conduct yourself professionally in both demeanor and presence. You find ways to say YES and put pets and customers experience above all else.

Requirements

• Greet every customer with warmth and urgency
• Oversee all customer communications (calls, emails, texts)
• Deliver personalized, memorable experiences
• Listen with empathy, resolve concerns quickly, and anticipate issues before they escalate
• Process payments accurately while protecting personal and financial information
• Follow up with customers after visits to check on their pet's care and strengthen relationships

Benefits

• Competitive compensation
• Flexible work schedules
• Generous employee referral program