Customer Service Representative

Role Overview

The Customer Service Representative is responsible for providing exceptional support to existing and prospective customers. This role manages customer orders, responds to inquiries, coordinates shipments, resolves customer concerns, and works closely with sales, production, and logistics teams to ensure efficient order fulfillment.

What You Will Do

Process customer orders, respond to customer inquiries, coordinate with sales teams, configure product quantities, handle warranty inquiries, and maintain accurate customer records.

Why It Might Be a Fit

Strong communication, organizational, problem-solving, and customer service skills are required in a fast-paced environment. Ability to adapt to changing priorities and workload demands, and experience handling customer complaints and difficult situations professionally.

Requirements

• High School Diploma or GED
• 3–5 years of customer service experience
• Strong computer skills, including Microsoft Office
• Excellent verbal and written communication skills
• Strong organizational and time-management abilities
• Ability to manage multiple tasks in a fast-paced environment
• Experience handling customer complaints and difficult situations professionally
• Knowledge of manufacturing and logistics processes preferred
• Strong teamwork and interpersonal skills
• Ability to adapt to changing priorities and deadlines
• Professional phone etiquette and customer-focused mindset