At Vida, we help people get better- and we're helping the healthcare system get better, too. Vida is a virtual, personalized obesity care provider that uses evidence-based treatment to help patients manage obesity and related conditions like diabetes, high blood pressure, anxiety and depression.
Requirements
- Bachelors Degree at a minimum
- 5-7 years of experience in operations strategy, business systems, or an ops-facing product or program management role, ideally in a healthcare, health-tech, or high-volume member services environment
- Demonstrated experience with Zendesk or comparable support platforms as a power user, administrator, or ops stakeholder
- Familiarity with AI and automation capabilities within support platforms- Zendesk AI, bot/agent frameworks, or equivalent- with the ability to distinguish genuine automation opportunities from vendor hype
- Proven ability to facilitate workflow mapping and translate ambiguous operational problems into structured problem statements, business cases, and prioritized requirements
- Experience working directly alongside product and engineering teams in an agile or iterative delivery environment and comfortable holding your ground on Operations priorities in cross-functional planning discussions
- Strong written and verbal communication skills and ability to present trade-offs and recommendations confidently to senior leadership
- People management experience is preferred
- Experience working within compliance, privacy, or clinical safety constraints is a strong plus
Benefits
- $130,000 - $150,000 a year
