Service Desk Analyst (Tier 2)

The T2 Service Desk Analyst Technician provides expeditious support leveraged through various backend platforms to meet and exceed goals and expectations that have been stipulated by clients. The role ensures that issues can be resolved on a first touch/phone call while utilizing IT Service Management systems to log, track, and resolve incidents.

Requirements

• Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft 365, ITIL) or proof of formal IT training
• Strong verbal and written communication skills with the ability to communicate technical information clearly to non-technical users
• Experience using IT Service Management (ITSM) systems such as ConnectWise, ServiceNow, or Jira Service Management
• 2 years previous customer service experience

Benefits

• Medical insurance plans
• Dental insurance
• Vision insurance
• Health savings accounts (HSA)
• Flexible spending accounts (FSA)
• Life insurance
• Short and long-term disability insurance
• Paid time off and holidays
• 401(k) with employer match