Tech Support Analyst

Role Overview

Join Featurespace, now part of Visa, as a Bilingual Technical Support Engineer to provide technical support for enterprise clients in the Americas. This is a highly technical customer-facing position that requires diagnosing complex issues in live fraud detection environments and partnering with engineering to deliver effective solutions.

What You Will Do

Provide support for multiple Featurespace products, including ARIC, deployed across cloud and on-premises infrastructures. Diagnose application, database, and infrastructure issues, investigate and resolve Linux-based system problems, and work with engineers and QA to ensure timely resolution of issues.

Why It Might Be a Fit

This role requires strong problem-solving skills, ability to work under pressure, and excellent communication skills. You will be part of a team that provides world-class service and technical support to customers, and you will have the opportunity to develop your knowledge and skills in all areas of our products.

Requirements

• 2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree
• Experience working in a customer-facing role, technical or non-technical
• Proficiency in Linux, including command line tools, shell scripting, and log analysis
• Familiarity with cloud platforms such as AWS or Azure
• Fluent in English and Spanish, both written and verbal
• Strong problem-solving skills and ability to work under pressure in production environments
• Experience with SQL/NoSQL databases
• Performance testing and understanding of networking concepts
• Ability to communicate well internally and with customers
• An understanding of source control, database architecture and some level of programming (Java or Python preferred)

Benefits

• Competitive salary
• Benefits package
• Opportunities for professional growth and development
• Collaborative and dynamic work environment