Technical Solutions Analyst

Role Overview

Technical Solutions Analyst will be the technical reference for digital solutions in LAC Client Services organization, developing a strong partnership with LAC Product and Client Services teams. This role will manage and troubleshoot escalated technical problems, provide technical implementation assistance, and support projects to certify service providers and onboard new customers.

What You Will Do

Manage and troubleshoot escalated technical problems, provide technical implementation assistance to developers, support projects to certify service providers and onboard new customers, educate merchants on ongoing enhancements of Visa services, and participate in requirements, design, and roll out of new products and services.

Why It Might Be a Fit

This role requires a self-starter with a strong technical background, excellent interpersonal skills, and executive-level written and verbal communication skills. The ideal candidate will have experience working with API technologies, e-commerce platforms, and payment service providers, as well as a strong understanding of mobile payments and architecture.

Requirements

• 2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree
• Client facing experience
• Experience working with API technologies (XML, SOAP, JSON, REST) and systems integration
• Experience working with e-commerce platforms, shopping cart technologies, and/or payment service providers (gateways)
• Strong SQL skills
• Understanding of mobile payments and architecture
• Understanding of Web Security: TLS / SSL, HTTPS, Cryptographic / Hash algorithms, Digital certificates and keys
• Familiarity with PCI DSS
• Demonstrated strong technical background and interpersonal skills
• Executive-level written and verbal communication, and customer interaction skills
• Strong organization skills including resolution management and follow up
• Strong problem-solving skills
• Fluent English and Spanish
• Portuguese speaker is a plus

Benefits

• EEO Employer
• Consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status
• Consideration for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law