The Helpdesk Support position is a full-time role with a variable shift and hours. The qualified candidate will have five years of general IT experience, three years of customer support experience, and a Bachelor's degree in Computer Science or a related field.
Requirements
- five years of general IT experience
- three years of customer support experience
- ability to work on various assignments simultaneously
- communicate tactfully, verbally and in writing with department heads, managers, co-workers and vendors to resolve problems and negotiate resolutions
- working knowledge of computers, internet access, and the ability to navigate within an automated system as well as a variety of software packages such as Outlook, Excel and Word
Benefits
- Competitive compensation
- Health, dental, vision, life and disability insurance
- Pre-tax healthcare and dependent care flexible spending accounts
- Life insurance
- 401(k) plan with numerous investment options and generous company match
- Cancer and/or critical illness benefit
- Tuition Reimbursement
- Paid Time Off
- Employee Assistance Program
- Legal Insurance
- Roadside Assistance
- Affinity Program
