The Telecare Registered Nurse is a pivotal member of the interdisciplinary team who identifies the physical, psychological, social, and spiritual needs of patients and families needing assistance after normal business hours. They provide clinical assessment and intervention, serve as patient and family advocates, and coordinate service delivery.
Requirements
- A minimum of two years' experience in acute-care hospital nursing
- One year of customer service/call center experience preferred
- Eligible for licensure in other states
- Excellent verbal, written, and interpersonal communication skills
- Ability to work as a team player and multi-task
- Proficient in customer conflict resolution and crisis management
- Proficient in telephone techniques including phone etiquette, and handling of calls
- Thorough knowledge of professional nursing principles, methods and procedures; anatomy and physiology; medical supplies and equipment used in nursing practice; and the uses and effects of medications including narcotics
- Working knowledge of applicable state and federal laws and regulations pertaining to registered nursing and the scope of practice limitations of clinic support staff
- Ability to work weekends and holidays as necessary
Benefits
- Competitive compensation
- Health, dental, vision, life and disability insurance
- Pre-tax healthcare and dependent care flexible spending accounts
- Life insurance
- 401(k) plan with numerous investment options and generous company match
- Cancer and/or critical illness benefit
- Tuition Reimbursement
- Paid Time Off
- Employee Assistance Program
- Legal Insurance
- Roadside Assistance
- Affinity Program
