VoIP Network Support Technician

Vivant is hiring a VoIP Network Support Technician to support U.S.-based business customers with VoIP, internet, and WiFi issues. The role requires 2+ years of VoIP or network support experience, direct experience with SIP, PBX systems, and strong verbal and written communication skills.

Requirements

• Answer incoming client calls related to VoIP, internet, or WIFI issues
• Work tickets involving call quality, dropped calls, network drops, or routing problems
• Run diagnostics (SIP traces, pings, traceroutes, MOS score review, packet loss checks)
• Assist with PBX provisioning, phone registration, and softphone setup
• Prioritize outages (phones down, internet down, WiFi down)
• Document every step clearly and communicate status updates professionally
• Escalate advanced issues to senior telecom engineers when appropriate
• Maintain ticket SLAs with clear, fast response times

Benefits

• Competitive Salary + Bonuses
• Career Growth
• Leadership Opportunities