VoIP Network Support Technician

Vivant is on a mission to eliminate the frustrations of internet, phone, network, and WiFi outages for SMBs. We are hiring a Level 1-2 VoIP Network Support Technician with real telecom experience to support U.S.-based business customers.

Requirements

• 2+ years of VoIP or network support experience
• Direct experience with SIP, PBX systems, SIP trunks, routers, switches, WiFi troubleshooting
• Strong verbal and written communication skills with the ability to engage and build rapport remotely
• Can-do attitude and growth mindset
• Experience with help desk ticketing systems
• Ability to explain issues clearly to non-technical users
• Customer-first mindset and ability to stay calm under pressure

Benefits

• Competitive Salary + Bonuses
• Career Growth
• Leadership Opportunities