Vivant is on a mission to eliminate the frustrations of internet, phone, network, and WiFi outages for SMBs. We are hiring a Level 1-2 VoIP Network Support Technician with real telecom experience to support U.S.-based business customers.
Requirements
- 2+ years of VoIP or network support experience
- Direct experience with SIP, PBX systems, SIP trunks, routers, switches, WiFi troubleshooting
- Strong verbal and written communication skills with the ability to engage and build rapport remotely
- Can-do attitude and growth mindset
- Experience with help desk ticketing systems
- Ability to explain issues clearly to non-technical users
- Customer-first mindset and ability to stay calm under pressure
Benefits
- Competitive Salary + Bonuses
- Career Growth
- Leadership Opportunities