Help Desk Analyst
vTech Solution IncHarrisburg, Pennsylvania, United States
Posted August 16, 2017
Full Time
About the Company
vTech Solution Inc., established in 2006, is a leading IT services provider specializing in digital modernization, managed cloud infrastructure, and cybersecurity. With an 8(a) certification and a focus on empowering customers and partners, the company delivers exceptional value through comprehensive IT consulting, staff augmentation, and innovative solutions like AI tools and chatbots. vTech's commitment to success in Federal, SLED, and Commercial Organizations is reflected in its high-growth trajectory and dedication to excellence.
Job Description
The Help Desk Analyst performs technical assistance, support, and advice to end users for hardware, software, and systems. Provides hands-on technical assistance and investigates and resolves computer software and hardware problems.
Requirements
- 2-3 years of field experience
- 2-year associate's degree or equivalent technical study
- 1+ years supporting technology in a fast-paced environment
- 2+ years' experience with Windows 7 operating system
- 2+ years' experience with PC troubleshooting and repair
- Knowledge of Microsoft Windows 7 with emphasis on troubleshooting
- Experience with Microsoft Office products including Word, Excel, and Outlook
- Knowledge of and interest in emerging technologies