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Job description
The Shift Lead is responsible for opening and closing the store in the absence of store management, ensuring the floor and stock room are ready for the business day. They engage customers and patients by greeting them and offering assistance with products and services.
The Shift Lead will be responsible for customer experience, operations, and training & personal development. They will engage customers, resolve customer issues, and answer questions to ensure a positive customer experience.
The Shift Lead will be a fit for someone who is able to model and deliver a distinctive and delightful customer experience, and has working knowledge of store systems and store equipment.
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Retail • Healthcare
Walgreens is a leading U.S. retail pharmacy chain with over 8,500 stores and a robust omni-channel presence, serving nearly 9 million customers daily. The company offers a full spectrum of services—including pharmacy, beauty, health, and wellness—supported by a network of 90,000 healthcare providers and 220,000 employees. Walgreens positions itself as the first choice for convenient, trusted healthcare and retail solutions, emphasizing personalized care and community partnership. Its long-standing heritage of community stewardship and commitment to building healthier futures distinguishes it as a dependable partner for customers, patients, and the broader health ecosystem.