IT Service Desk Technician

Role Overview

We are looking for an experienced 1st line IT Service Desk Technician who is solutions orientated and passionate about helping others. You will work alongside an experienced team, answering user queries and efficiently responding to service requests, both over the phone and via our ticketing system.

What You Will Do

Investigate, monitor and resolve any incidents/service requests assigned to you, Liaise with our internal and external clients, IT support personnel and external suppliers to resolve incidents, Log and monitor incidents and service requests using the Service Management software, ensuring that all contact and updates are recorded

Why It Might Be a Fit

A friendly, helpful person with a couple of years' experience within 1st line support role, Experience of 2nd line support is beneficial but not required, Experience of building & deploying laptops, Relevant IT qualifications/education are preferred but not essential

Requirements

• Friendly, helpful person
• 2 years' experience in 1st line support role
• Experience of 2nd line support
• Experience of building & deploying laptops
• Relevant IT qualifications/education
• Excellent diagnostic skills
• Ability to communicate clearly with key stakeholders and colleagues
• Organised with the ability to prioritise your workload

Benefits

• Salary reflective of your experience, circa. £27,146
• Annual bonus scheme up to 10% of salary
• 25 days annual leave plus Bank Holidays per year
• 31 days annual leave with length of service
• Buy/sell up to 5 days holiday per year
• Auto enrolled into the workplace pension scheme
• 6% of salary contributed to pension scheme
• 4x annual salary in the event of a death in service