Customer Success Manager

WalkMe is looking for an experienced Customer Success Manager (CSM) to engage, retain and drive our customer renewals and expansion opportunities through our existing and new product offerings.

Requirements

• 3+ years of relevant Customer Success / Account Management / Project Management and Consultant experience, with Fortune 500 organizations.
• Demonstrates high competency in sales discovery methodologies and strategic value and ROI discussions.
• Strong commercial and technical aptitude can confidently discuss technical aspects alongside commercial negotiations.
• Relationship management internally to establish resource needs.
• Ability to design pricing strategy and articulate commercial aspects of the agreement.
• Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment.
• Knowledge and experience of web application, CSS and HTML.
• Native level in Japanese and business level English
• Must be in the office 3 times a week.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance