Customer Success Manager (gn) Enterprise

As a Customer Success Manager focused on the Enterprise sector, you will drive and execute an Enterprise Customer journey that enables our Customers to adopt and scale the Wandelbots NOVA Physical platform and become future-proof, software-driven manufacturing organisations of excellence.

Requirements

• Several years of proven experience in Customer Success or Account Management within B2B Enterprise environments
• Excellent communication and interpersonal skills to manage diverse stakeholders
• Proven experience working in startups or fast-paced, fast-changing, organisations
• Strong understanding and experience with technical products, preferably in the robotics, software development, or deep tech sectors
• Proven ability to work cross-functionally with Sales, Product, Engineering and Design teams
• Professional proficiency in German and English
• Willingness to travel as needed to meet your Customers and attend trade fairs
• Willingness to commute regularly to Dresden, particularly in the first months of your onboarding

Benefits

• Free lunch, snacks and drinks
• Team events
• 30 days of annual vacation + additional rest during Christmas season until New Year
• 100% of usual earnings paid while taking care of a sick child
• Up to 3 days of volunteer time off
• Training and mental health opportunities