Resident Services Coordinator

Role Overview

As a Resident Services Coordinator, you will work with residents and respond to inquiries and concerns within the community, while providing exceptional customer service. The Resident Services Coordinator supports the Community Manager with the administrative, leasing, and customer service facets of the community’s operations to achieve occupancy and income goals.

What You Will Do

Build and maintain positive relationships with residents, monitor service requests, coordinate with service team, work with Property Accounts Specialist, and manage move-outs, security deposits, refunds, and reimbursements.

Why It Might Be a Fit

Excellent customer service skills, ability to prioritize multiple tasks, strong problem-solving skills, and ability to work well with others in a team environment are desired.

Requirements

• High school diploma or equivalent
• A minimum of one-year of property management or customer service experience

Benefits

• 12 weeks of paid parental leave
• Competitive hourly compensation and renewal bonuses
• Full suite of benefits including Medical, Dental, Life, Disability, and pet insurance
• 401K + match
• Generous paid time off, volunteer time off, and paid holidays
• A commitment to life-long learning through learning plans that include internal and external trainings, as well as consideration for tuition reimbursement
• Commitment to job and career advancement