Customer Enablement Specialist

Role Overview

We're looking for a Customer Enablement Specialist to join our Operations team and become a cornerstone of our customer support function. This is an opportunity to deliver outstanding customer service, solve complex issues, and help shape the future of support at Legora.

What You Will Do

Deliver exceptional support, communicate with expertise, master the product, drive improvements, deliver with excellence, create resources, shape the function, monitor proactively.

Why It Might Be a Fit

This isn't just another support role. You'll be instrumental in building the support foundation for one of Europe's most ambitious AI companies, directly impacting product adoption and customer satisfaction at a critical growth stage.

Requirements

• Handled complex, high-stakes B2B relationships
• Proven track record of delighting demanding professional clients
• Notice patterns, identify potential issues before they escalate
• Customer-obsessed and genuinely care about user success
• Technically curious and comfortable learning new software quickly
• Experienced with support tools like Intercom, Zendesk, or similar platforms

Benefits

• Equal Opportunity Employer
• Inclusive, high-performance culture
• Opportunity to grow your career rapidly in a high-growth environment