Operations Supervisor

Role Overview

As an Operations Supervisor at TP, you will be responsible for ensuring daily performance metrics are met or exceeded, coaching and educating agents on performance improvement, and creating a fun and accountable environment. You will work under pressure, plan, meet deadlines, and be accountable for the performance of others. You will also be required to work various shifts influenced by current business needs.

What You Will Do

Your responsibilities will include ensuring daily performance metrics are being met or exceeded, coaching and educating agents on how to improve their performance, creating performance improvement plans, administering coaching and disciplinary action when appropriate, and handling internal and client-led performance discussions.

Why It Might Be a Fit

You will become a key contributor in making TP's mission to provide an environment where employees feel valued, inspired, and supported a reality. You will have the opportunity to work with a global, digital business services company that delivers advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.

Requirements

• 1 year of supervisor and banking experience
• Schedule flexibility
• College degree or equivalent work experience
• Ability to work under pressure, plan, meet deadlines, and be accountable for the performance of others
• Solid organizational, administrative, leadership, and time management skills
• Ability to demonstrate personal ownership of tasks and follow through to obtain desired results
• Keen sense of attention to detail
• Typing speed of 25 wpm
• Excellent written and verbal communication skills
• Availability to work various shifts
• High school diploma or GED
• Excellent attendance history
• Passing of mandatory background checks

Benefits

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs