We’re looking for a motivated client services professional to join our Account Management team as an Account Coordinator. This is an entry level position to a class-leading client services team.
Requirements
- Client Satisfaction: Identify opportunities to improve overall client satisfaction, ensuring high quality and timely delivery of services and products.
- Communication and Reporting: Direct point of contact with customers. Prepare various client-facing reports, ensuring accuracy of project details and meeting client deadlines.
- Project and Account Management Assistance: Work with Account Managers and Project Managers to help manage customer satisfaction by understanding and documenting project statuses.
- Project Data Metrics Support: Collect and document critical project data metrics, including tracking tags and program IDs, essential for meeting client satisfaction and key performance indicators (KPIs).
- Internal Team Coordination Support: Help coordinate with internal teams to ensure projects receive necessary client approvals, working in collaboration with senior-level account managers and supervisors to ensure timely and successful delivery of services and products.
- Client Management Development: Participate in building a strong foundation for client management, enhancing presentation skills, and effectively articulating product value.
Benefits
- Health Insurance
- Paid Time Off
- 401(k) Retirement Plan
- Life and Disability Insurance
- Employee Assistance Program
- Commuter and/or Transit Benefits
