Customer Experience Lead

Webull is a leading digital brokerage platform looking for a Customer Experience Lead to oversee the resolution of complex inquiries and drive systemic improvements. The role involves providing specialized bilingual support, collaborating with Product and Technology teams, and enforcing risk controls and regulations.

Requirements

• Undergraduate Degree or equivalent professional experience
• Currently CIRO registered as an IR options or completion of the Canadian Investment Regulatory Exam (CIRE)
• Fully Bilingual (French and English)
• Comprehensive knowledge of Canadian capital markets and associated products
• Strong operational understanding of the brokerage lifecycle
• Demonstrated ability to perform with precision and sound judgment in a fast-paced, high-volume environment

Benefits

• Comprehensive Health Coverage
• Generous Paid Time Off