The Patient Financial Advocate serves as the primary liaison for patients regarding financial matters throughout their care experience at West Cancer Center.
Requirements
- Minimum of 3 years of experience in medical billing, insurance verification, or financial counseling
- Familiarity with insurance rules (Medicare, commercial payers, referrals, and pre-certifications)
- Experience with a healthcare information system required
- High-level interpersonal skills with ability to navigate difficult financial discussions
- Excellent verbal and written communication
- Critical thinking and analytical skills to assess insurance benefits and financial options
- Ability to explain insurance coverage and billing responsibilities clearly to patients
- Strong understanding of patient assistance programs and pharmaceutical assistance criteria
- Empathetic, courteous, and detail-oriented approach to patient financial counseling
Benefits
- Comprehensive benefits package
