The Strategic Client Service Manager at WEX will oversee support and service delivery to key clients, driving operational excellence and client satisfaction.
Requirements
- 10+ years experience in the healthcare industry, including Benefits Administration
- Bachelor's degree or related field experience
- Significant subject-specific skills
- Proven experience managing enterprise-level client relationships and delivering exceptional service
- People management experience
- Excellent verbal and written communication skills across technical and business audiences
- Demonstrated ability to deeply understand client business needs and translate them into strategic service plans
- Strong problem-solving, change management, business acumen, persuasive communication, and leadership skills
- Analytical skills, with a focus on root cause resolution and process improvement
- Experience coordinating cross-functional teams to drive results and maintain seamless client delivery
- Highly accountable and proactive—you take initiative, follow through, and ensure nothing gets dropped and share knowledge and expertise with others
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Retirement savings plan
- Paid time off
- Health savings account
- Flexible spending accounts
- Life insurance
- Disability insurance
- Tuition reimbursement
