Customer Experience Agent
WhatnotPhoenix, Arizona, United States
Posted January 15, 2026
Full Time
About the Company
Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love.
Job Description
Join the Future of Commerce with Whatnot! The Customer Experience Agent is responsible for driving the best possible user experience through process improvement, order management, and problem solving.
Requirements
- 2+ years of Support experience handling email and/or chat services.
- Understanding of Ecommerce and Marketplace operations.
- Experience with Customer facing systems like Zendesk, Kustomer, or Intercom.
- Weekend availability required.
Benefits
- Generous Time off Policy
- Health Insurance options including Medical, Dental, Vision
- Work From Home Support
- Home office setup allowance
- Monthly allowance for cell phone and internet
- Care Benefits
- Monthly allowance for wellness
- Annual allowance towards Childcare
- Lifetime benefit for family planning
- Retirement; 401k offering for Traditional and Roth accounts in the US
- Pension plans internationally
- Monthly allowance to dogfood the app
- Parental Leave