Customer Service Representative

Customer Service Representative provides critical customer support within the Sales & Marketing Department, acting as a key link between Wilcox and its customers. This individual must demonstrate strong written and verbal communication skills, possess a solid understanding of product information, and thrive in a fast-paced environment. A genuine commitment to helping others and delivering exceptional service is essential.

Requirements

• Bachelor’s degree preferred; equivalent professional experience considered.
• Minimum 2+ years of customer service, inside sales, or order management experience, preferably in a manufacturing, defense, or technical products environment.
• Strong computer skills with proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, OneDrive).
• Experience with ERP systems (SAP preferred) and familiarity with CRM tools.
• Working knowledge or willingness to learn ITAR/EAR export compliance regulations and licensing procedures; experience with international contracting and government procurement processes.
• Prior military experience or familiarity with the defense industry, military operations, weapon systems, or night vision technologies strongly preferred.
• Demonstrated ability to manage multiple priorities and meet deadlines in a fast-paced, dynamic environment.
• Proven success handling complex agreements, contracts, or projects with accuracy and attention to detail.
• Strong problem-solving, troubleshooting, and decision-making abilities.
• Excellent verbal and written communication skills, including the ability to convey technical information clearly.
• High level of professionalism, reliability, and customer focus.
• Strong interpersonal skills with the ability to work both independently and collaboratively across teams.
• Creative, energetic, and adaptable to changing priorities and business needs.

Benefits

• Paid Time Off
• 401k Matching
• Retirement Plan
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance