Customer Service Representative

Role Overview

Customer Care Agent will manage high volume of incoming calls, navigate multiple systems, and communicate effectively with customers. Must remain calm and professional in a fast-paced environment.

What You Will Do

Answer customer questions, resolve issues, and navigate multiple systems.

Why It Might Be a Fit

Must have excellent communication skills, ability to multitask, and remain calm under pressure. Industry leading benefits and inclusive culture.

Requirements

• Ability to quickly assess information and make decisions
• Ability to effectively multi-task and quickly navigate multiple systems
• Excellent verbal, written and keyboarding skills
• Proficient with Microsoft Office programs (Outlook, Word)
• High school diploma or GED
• Customer service experience is a plus
• Punctual, dependable, and reliable

Benefits

• Industry leading benefits
• Multiple and flexible medical plans
• Outstanding PTO program
• Floating Holidays
• Strong 401k program and company match
• Tuition reimbursement plan
• College loan reimbursement
• College scholarship program for dependents
• Parental Leave Program
• Inclusive culture
• Employee engagement events
• Employee resource groups