Associate

Wipro Limited is a leading technology services and consulting company. The Associate role provides technical support to process and resolves client issues directly or through timely escalation to meet process SLAs.

Requirements

• Managing transactions as per required quality standards
• Fielding incoming help requests from clients via telephone and/or emails
• Documenting all pertinent end user identification information
• Updating own availability in the RAVE system
• Recording, tracking, and documenting all queries received
• Following standard processes and procedures to resolve all client queries
• Accessing and maintaining internal knowledge bases, resources, and frequently asked questions

Benefits

• Competitive salary
• Opportunities for professional growth and development
• Diverse and inclusive work environment
• Flexible working hours