Associate L1

The Associate L1 role provides effective technical support to the process and resolves client issues directly or through timely escalation to meet process SLAs. The role requires excellent customer service skills, communication skills, and the ability to work independently with attention to details.

Requirements

• Customer service orientation
• Excellent English communication skills (verbal and written) with neutral accent
• Active listening skills
• Computer and keyboard skills (working knowledge of PCs e.g. MS Office)
• Teamwork
• Reasonable analytical skills
• Situation handling skills
• Good motivational fit (job, organization, location)
• Willing to work on shifting schedules, grave yard shift, holidays or rest days as may be required
• Good interpersonal and people handling skills with good problem-solving approach and solutions
• Works independently, dependable with attention to details
• Able to work with multiple systems
• Excellent customer service skills
• Expert knowledge of Member Services process in the healthcare industry
• Knowledge of client and end user requirement