WM Strategic Business Solutions (SBS) is responsible for managing WM's largest, most prestigious national customers, providing exceptional value propositions to customers through reporting, centralized billing & service, and pricing. WM SBS is seeking a Customer Service Representative to provide world-class customer service to our customers.
Requirements
- 1+ years of call center and/or Customer Service experience
- Typing speed of 60 words per minute
- Proficient in navigating multiple devices, screens, and communication channels
- Proficient verbal and written communication skills with strong analytical abilities
- Advanced computer skills, including Microsoft Office proficiency
- Demonstrates soft skills in professionalism, adaptability, empathy, patience, conflict resolution, and maintaining a positive attitude
- Strong multitasking and organizational skills; able to work effectively under pressure
- Ability to identify and resolve issues proactively, delivering timely solutions
- Ability to prioritize and manage time effectively
- Able to work both independently and as part of a team, with a focus on exceeding call center performance standards
Benefits
- Medical
- Dental
- Vision
- Life Insurance
- Short Term Disability
- Stock Purchase Plan
- Company match on 401K
