Associate Customer Service Technical Specialist

The Associate Customer Service Technical Specialist provides support through various service channels, resolves customer inquiries and problems, and educates customers on products and services. The position requires strong technical skillsets and knowledge of compliance-related regulations.

Requirements

• Identifies and handles first level customer inquiries via phone, E-mail, chat and web ticketing.
• Effectively resolves customer problems - determine if the issue is user error or application design or application deficiency.
• Enters information on customer call in Salesforce timely, accurately and completely.
• Actively participates in meetings
• Must thrive in a fast-paced, self-managing, dynamic environment.
• Understand key business drivers and build knowledge of the company, processes, and customers

Benefits

• Medical, Dental, & Vision Plans
• 401(k)
• FSA/HSA
• Commuter Benefits
• Tuition Assistance Plan
• Vacation and Sick Time
• Paid Parental Leave