Customer Service Specialist Tax & Accounting

Customer Service Specialist Tax & Accounting role at Wolters Kluwer. The ideal candidate is energetic about helping customers, works well with digital products, and wants to contribute to customer excellence in a professional SaaS environment.

Requirements

• Handle customer questions via tickets, chat, and phone
• Solve functional questions about Tax & Accounting software
• Build in-depth product knowledge
• Analyze recurring questions and signal structural bottlenecks
• Cooperate on process improvements
• Work together with colleagues within support and other teams

Benefits

• Full-time position
• Learnable entry-level role with growth opportunities
• Internal training and guidance
• Market-conform labor conditions
• Pension contribution
• Hybrid work model
• Collegial team and pleasant work environment