Customer Success Associate

We are seeking dynamic Customer Success Associates to join our growing teams across the country to provide legal and compliance services to customers at Corporations, Law Firms, or Small Businesses.

Requirements

• Deliver prompt and professional service to customers
• Provide consultative customer service and help determine customer goals, compliance challenges, and business needs
• Proactively manage the full-life cycle of the order process and drive cross-selling opportunities
• Project manage, organize and prioritize high volumes of requests using SalesForce and other internal systems
• Manage customer escalations and work across Customer Service function to complete or resolve customer requests
• Develop and maintain positive working relationships with customers and other key partners

Benefits

• Medical, Dental, & Vision Plans
• 401(k)
• FSA/HSA
• Commuter Benefits
• Tuition Assistance Plan
• Vacation and Sick Time
• Paid Parental Leave