Customer Success Manager III, Film & Television (Mid-Market Focus)
WrapbookUnited States • Canada
Posted January 19, 2026
Full Time
About the Company
Wrapbook is a smart, intuitive platform that makes production payroll and accounting easier, faster, and more secure.
Job Description
Wrapbook is seeking a skilled and strategic Customer Success Manager (CSM) to join our Film & Television (FTV) team, with a focus on Mid-Market clients. The CSM will serve as the primary relationship owner post-onboarding, driving feature adoption, account growth, and long-term client satisfaction.
Requirements
- 3+ years of experience working in a film and television finance, payroll, or production
- Customer focused mindset with a continuous focus on consultative servicing and selling
- Strong verbal and written communication skills
- The ability to strategically work through problems to identify the root cause and create action plans to resolve them
- An intense sense of ownership and urgency to resolve customer issues
- Thrive in a dynamic and collaborative environment and are comfortable working through ambiguity
Benefits
- Unlimited Paid Time Off
- Work from anywhere in Canada and USA
- Health and Dental benefits
- Up to $1,500 USD/ $2,025 CAD towards IT set up for your home
- Up to 2% matching RRSP / 401K
- Learning and Development opportunities
- Up to $50 USD/ $67.50 CAD towards Internet/Cell phone service