Customer Success Manager III, Film & Television (Mid-Market Focus)

Wrapbook is seeking a skilled and strategic Customer Success Manager (CSM) to join our Film & Television (FTV) team, with a focus on Mid-Market clients. The CSM will serve as the primary relationship owner post-onboarding, driving feature adoption, account growth, and long-term client satisfaction.

Requirements

• 3+ years of experience working in a film and television finance, payroll, or production
• Customer focused mindset with a continuous focus on consultative servicing and selling
• Strong verbal and written communication skills
• The ability to strategically work through problems to identify the root cause and create action plans to resolve them
• An intense sense of ownership and urgency to resolve customer issues
• Thrive in a dynamic and collaborative environment and are comfortable working through ambiguity

Benefits

• Unlimited Paid Time Off
• Work from anywhere in Canada and USA
• Health and Dental benefits
• Up to $1,500 USD/ $2,025 CAD towards IT set up for your home
• Up to 2% matching RRSP / 401K
• Learning and Development opportunities
• Up to $50 USD/ $67.50 CAD towards Internet/Cell phone service