ServiceNow Engineer

Role Overview

We are looking for a hands-on ServiceNow Engineer to partner with our ServiceNow Architect in building and rolling out a scalable, enterprise-grade platform tailored to healthcare insurance operations.

What You Will Do

Configure and customize ServiceNow CSM modules, implement and tailor HCLS modules, build out case management flows, develop utilization management processes, create and enhance portals, implement integrations and automations, and provide Tier-2/3 support.

Why It Might Be a Fit

You will work closely with the Architect to clarify requirements, suggest optimizations, and ensure alignment to the overall solution design. You will also partner with business analysts, QA engineers, and stakeholders to translate needs into technical deliverables.

Requirements

• 3+ years in ServiceNow development/implementation, with a focus on CSM and HCLS modules
• Strong experience with scoped apps, Update Sets, Flow Designer, Service Portal, and UI Builder
• Proficient in JavaScript (server & client), HTML, CSS, and AngularJS/Foundation (for legacy portals)
• Skilled with ServiceNow APIs, Integration Hub, and MID Server
• Hands-on with REST/SOAP integrations, sFTP, and event-driven architectures
• Familiarity with AWS services (S3, Lambda, API Gateway) and Microsoft Graph API
• Knowledge of CI/CD pipelines (Git, Jenkins, Azure DevOps) and ATF
• Experience with test-driven development and performance testing
• Understanding of health insurance processes (claims, enrollment, utilization management)
• Familiarity with HIPAA, HL7, ACA, and other regulatory frameworks

Benefits

• Full compensation packages based on candidate experience and relevant certifications
• ₹3,000,000—₹3,500,000 INR