Technical Support Specialist - L1 & L2

As a key member of the Technical Support team, this role is focused on receiving and processing of files to a quality that meets the specifications of the destination, within the SLA. The role involves troubleshooting, resolving or managing the resolution of system issues, and communicating with customers and stakeholders.

Requirements

• Experience in a relevant position
• Experience in software testing and correction
• Consistent performance under pressure
• Demonstrated success at troubleshooting and excellent communication skills
• Strong knowledge/skills in at least 4 areas from the list below: No-SLQ (Mongo), Linux/UNIX systems, JSON and XML syntax, RESTFul API, GIT, Basic scripting and programming: XML, JavaScript and Bash

Benefits

• Health benefits
• Paid time off
• Retirement plan