Technical Support Engineer
YapilyVilnius, Vilnius County, Lithuania
Posted March 17, 2026
288000 - 372000 EUR
Full Time
About the Company
Yapily is a fast-paced FinTech company that enables innovative companies to create better and fairer financial services for everyone, through the power of open banking.
Job Description
Yapily is looking for a Technical Support Engineer to support clients on our API-driven payment and data products. The role will involve delivering exceptional technical customer support, finding ways to uplevel and enhance our processes and tooling, and working across our product portfolio to learn and become a recognized expert in our product offering.
Requirements
- Provide technical guidance to customers on our products.
- Liaise with customers and internal experts to ensure appropriate and timely action is taken.
- Prioritize and manage multiple open issues in our helpdesk.
- Support major incidents as the communication lead.
- Advocate for customer needs internally, driving resolution updates on key issues with clients, and providing feedback on new feature requests to product teams.
Benefits
- Competitive salary in a rapidly growing scale-up
- Additional holiday day after 1 year's service
- Comprehensive Private Medical Insurance
- €200 annual Learning and Personal Development budget
- Employee Referral Scheme which offers €1,000 per employee referral
- Monthly social budget to support getting together over pizza
- Dog friendly office
