We are looking for a Technical Support Engineer to deliver exceptional technical customer support, finding ways to uplevel and enhance our processes and tooling to deliver faster and better solutions to meet both our customer needs and our strategic goals.
Requirements
- Provide technical guidance to customers on our products.
- Liaising with customers and internal experts to ensure appropriate and timely action is taken.
- Prioritize and manage multiple open issues in our helpdesk.
- Support major incidents as the communication lead
- Supporting customers of all sizes and industries to make the best use of our APIs.
- Support customers as they manage their accounts and bank integrations on our online portals.
- Provision of clear step-by-step technical help, both written and verbal.
- Ensure Yapily’s SLA (Service Level Agreements) targets with customers are upheld, identifying ways to improve our service delivery.
Benefits
- Competitive salary
- Additional holiday day after 1 year's service
- Comprehensive Private Medical Insurance
- €200 annual Learning and Personal Development budget
- Employee Referral Scheme which offers €1,000 per employee referral
- Monthly social budget to support getting together over pizza
- Dog friendly office
