Client Success Manager

Client Success Manager role involves leading business owners through change, driving outcomes, and owning client relationships end-to-end. The role requires strong leadership, written communication, and process-oriented skills.

Requirements

• 3+ years in client success, account management, customer onboarding, or implementation with SMB clients
• Proven experience leading clients through change, not just supporting them
• Strong written communication (you will live in Slack and email)
• Competence with modern SaaS tools (CRM, ticketing, docs, async workflows)
• Experience running recurring client meetings and driving action items to completion

Benefits

• Blue Cross Blue Shield medical insurance
• Flexible PTO (typical 12 to 15 days)
• Standard holidays
• Two weeks off at the end of the year (CSMs coordinate coverage)
• 12-week maternity leave