Strategic Client Success Manager

Ylopo is seeking a Strategic Client Success Manager to oversee a dedicated book of high-value clients. The role involves acting as a trusted advisor, helping clients drive results, scale performance, and realize long-term value with Ylopo. The ideal candidate will have a track record of successfully coaching, advising, and supporting high-profile clients, and have previous success in aiding clients throughout their lifecycle to unlock the most value from solutions and services.

Requirements

• 5+ years of customer success management experience
• 5+ years of experience within SaaS and enterprise software
• Proven track record of demonstrated ability to drive client retention, adoption, and advocacy
• Experience with Salesforce preferred
• Excellent organizational and project management skills
• Undergraduate degree highly preferred
• Excellent communicator with strong listening skills and technical aptitude

Benefits

• Medical, dental, and vision benefits
• Paid holidays, vacation, and sick days
• 401(k)
• Paid monthly parking (if applicable)