Member Service Representative - Parker Hannifin Downtown YMCA

The Member Services Representative is the first point of contact for members and guests at the YMCA. This role is responsible for providing exceptional customer service, managing membership inquiries and sales, and ensuring a welcoming and positive environment for everyone who enters our facility.

Requirements

• Greet and welcome all members, program participants, and guests in a friendly and professional manner.
• Process new memberships, renewals, and program registrations accurately and efficiently.
• Answer phone calls and respond to email inquiries, providing detailed and helpful information about YMCA programs, schedules, and policies.
• Handle and resolve member concerns and issues with patience and professionalism.
• Maintain a clean and organized front desk area.
• Perform administrative duties, including data entry and cash handling.
• Promote YMCA programs, events, and services to members and the community.
• Ensure the safety and security of the facility by monitoring access and following established procedures.

Benefits

• Free membership to local YMCA
• Discount to YMCA programs including childcare
• Additional employee discounts at many places in and around town
• Comprehensive Benefits Plan including Health, Dental, Vision, Employee Assistance Plan
• Retirement plan with 8% paid by the YMCA of Greater Cleveland
• Paid vacation