The Wellness Consultant assists in membership growth and retention through leadership and continuous follow through with members. Tasks include phone and in-person interaction with prospective and current YMCA members, administrative activities such as membership and program enrollment, and on-boarding new members through the new member orientation process.
Requirements
- Creates and maintains a member-focused atmosphere
- Greets all members and guests in a professional and friendly manner
- Conducts cause-driven facility tours for prospective members
- Supports the membership staff in delivering general member services
- Regularly circulates through the Wellness Center, actively and purposefully interacting with members
- Provides support to members in individual goal achievement
- Maintains sensitivity and patience when interacting with members
- Follows all YMCA policies and procedures
- Ensures the disinfection, cleanliness and maintenance of all Wellness Center equipment
- Accurately complete data entry and maintain records
- Assess program and service options provided to ensure the needs of the community are being met
- Be visibly involved with members, volunteers and staff in a positive, friendly manner
- Participate in and support association events and fund-raising activities
Benefits
- Free membership to your local YMCA
- Discount to YMCA programs including childcare
- Additional employee discounts at many places in and around town
- Comprehensive Benefits Plan including Health, Dental, Vision, Employee Assistance Plan
- Retirement 8% paid by the YMCA of Greater Cleveland and paid vacation