IT Support Engineer

Role Overview

The IT Support Engineer is responsible for advanced installation, configuration, and support of Windows-based computers, network devices and services, software and mobile devices. This position requires at least 5 years of recent IT support experience including extensive use of backup systems, internet and cloud technologies, cybersecurity tools and techniques.

What You Will Do

Monitor cloud and local backup solutions and troubleshoot failures. Triage and manage helpdesk tickets, initiate appropriate remedial actions. Provide tier 2+ customer support both remotely and on-site. Monitor computers and network devices.

Why It Might Be a Fit

A strong commitment to exceptional customer service, professionalism, and teamwork is expected in addition to demonstrated technical aptitude.

Requirements

• Five years of relevant experience
• Proven technical aptitude
• Strong customer service skills
• Strong written and verbal English communication skills
• CompTIA A+ and Network+ certification or equivalent
• Ability to manage confidential and private materials with discretion and integrity
• Willingness to learn and apply company standards
• Ability to adapt to changing priorities and switch between multiple tasks as needed

Benefits

• Simple IRA Retirement with Match
• Competitive salary
• Health insurance
• Home office stipend
• Opportunity for advancement
• Paid time off
• Training & development